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1.0

On their website they claim that they've 7 days money back guarantee. I have bought the service, tried for 3 days, was not satisfied so I've asked for cancellation but they've refused refund due to their hidden refund policy which doesn't have link any where.

PureVPN is not a honest company.

Beware, there is no trial, no money back and sadly their service does not work well, even worse customer service, I would recommend staying away from PureVPN, they will get your money and will not deliver the service you have paid for.

Reason of review: Warranty issue.

Monetary Loss: $9.

Preferred solution: Full refund.

PureVPN Cons: Refund, Guarantee, Transparency, Pricing, Service.

Location: Nuremberg, Bavaria

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Guest

I agreed. PureVpn refused to refund me when I wanted my refund the same day I signed up for their package!

Their services did not work as what they have promised and guess what's the response for not refunding me? "You have exceeded bandwidth limit". Yeah, WHILE TRYING TO CONNECT TO THEIR SERVERS AND DOING NOTHING.

Since I paid via PayPal, I got my refund back via Paypal.

Otherwise, I highly doubted I would get my money back.

The support team kept pushing my ticket from one representative to another, a total of 7 reps who kept refusing to acknowledge my request. That was 2 years ago by the way.

Kathia Vze
PureVPN Response

Erimtuna,

Please send an email to press@purevpn.com with your complaint and mentioning this website in the subject line. This email will then be routed to the individual who has been assigned this case and hopefully we can get the service up and running for you.

Regards

PureVPN

Guest

Those anonymous commentators are liars, most likely they are Chinese companies deep marketing team who also constantly tweets fraud services on twitter. don't believe any of those!

scam alert!

Guest

I too got my refund, but i admit, i had to fill their form and ticket.

Kathia Vze
PureVPN Response
reply icon Replying to comment of Guest-1096440

The refund form helps us keep track of the process and ensures that our support team has taken necessary steps to try and solve that might be overcome and thus provide a better user experience.

Guest

I got my refund on the same day I applied. Their support is very much responsive.

Kathia Vze
PureVPN Response
reply icon Replying to comment of Guest-1096029

Thanks for sharing! The next step is using your feedback to improve the service. Please join our live chat on the website to share your experiences so we can improve accordingly.

Guest

You are wrong, i got my refund back on 6th day. Don't defame the service unless you have some proofs

Kathia Vze
PureVPN Response
reply icon Replying to comment of Guest-1096027

Thanks for sharing a positive experience. Apologies that the service fell short and you had to file for a refund. With feedback, we can hopefully improve and be eligible for you to consider our services again?

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