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hey, i can't connect any servers,i don't think it's not anything about setting, cos i could connect yesterday, and it happens sometimes, aren't your servers stable or something? it isreally bothers me a lot. And i tried closed firewall,tried purevpn client, tried win7...
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Anonymous
KGR

Since several days ago, I can't connect anyway on my cellphone, PC, and Pad... I guess PureVPN got totally blocked by the Chinese GFW? Huh?

Anonymous
KGR

I can't either... I bought a 3-year plan. :(

#1309008
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Purevpn app does not ping servers. Went to the support page and found no solutions. Uninstalled Purevpn, then tried to download and reinstall, s3.amazonaws.com refused to connect. Unable to download fresh app. Purevpn support chat offline/does not work. No Purevpn...
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#1201115
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Purevpn - Always broken - do not waste your money

The service has been out of commission for several weeks now. Have these guys going out of business? There is no way to contact them
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Reliability
Staff
Usability
Value for money
Website
#1192117
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If you put any value into your time, especially if you use Apple devices, then PureVPN when IN China is not the best option. For a paid service, too many hours of life have been spent troubleshooting how to connect, both alone and with technical support. My wife...
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2.7
I liked
  • When it worked
I didn't like
  • Having to struggle so it would work
#1184497
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Signed on for two years, in UK to watch sports and i[layer when in US. When I finally got to the US, I had nothing but issues, eventually when I requested a refund I was asked to chat online, I did because I wanted it to work. I am a mac person so when I was asked...
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#1144620
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I rate PureVPN a 0 PureVPN was a very good product, as was their Help When I switched to Windows 10, all went to *** in a handbasket A couple of the support people were pleasant and helpful. A couple were downright rude. 2 Issues that were NEVER resolved: 1. Frequently...
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1.0
Bowling Green,Missouri
#1123089
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I could not login and tried to use the password recovery. When I spoke with Customer Service, they claimed they were having maintenance issues and to try again in a few yours. I tried again the next morning and now the Captcha (to make sure I am a human) was...
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1.2
I liked
  • Easy to sign up
I didn't like
  • Service did not work as advertised
  • Impossible to cancel
#1118234
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I signed up but did not like the service and cancelled the next day. The company boasts about a 7 day guarantee but for over 2 weeks I didn't get my money back. I had to call back and they gave me some lame excuse about some email I did not answer. Except, there was no...
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Anonymous
Tony Dee

I had the same thing happened to me. I cancelled my service because the huge drop in internet speed when connecting to PureVPN. I did the changes they suggested but it was sti...

Anonymous
xian

What prompted you, if i may ask. :/ My experience has been rather decent with pure but i found a better deal with ivacy in terms of affordability. but my refund with pure went...

#1059900
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While in Beijing, China, in May, 2017, I only was able to connect for a few times, the rest of the time, got some error message like "connection unsuccessful, try connecting in 5 seconds". Very frustrating experience. Did not try on PC or Mac so could not speak for...
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1.2
I didn't like
  • Refund
  • Guarantee
  • Quality
#1050732
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Contact Purevpn

Mailing Address:
GZ Systems Limited
36/F, Tower Two, Times Square, 1 Matheson Street Causeway Bay
Hong Kong, Hong Kong
Hong Kong
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Recently Discussed

 
I purchased the PureVPN service so that I could utilise UK TV services whilst on holiday in Europe. I had previously used other services over short periods and hadn't experienced any issues. I purchased the PureVPN service over 2 years as it was recommended in various...
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1.5
Redditch,Worcestershire
I didn't like
  • Reliability
  • Quality
  • Refund
#880016
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